“Thank you very much for an excellent seminar last week. You were a big hit with everyone. The best compliment I've heard is that people have actually lost sleep thinking about the course materials and exercises.” – Jan Schwartz, Oracle Corporation
How do you negotiate with Wal-Mart? With America's President over going to war? An improved education for your kids? An ethical issue with an intimidating boss? Your survival if you're taken hostage by an armed killer?